Whenever a customer uses such bad words and if the chatbot finds it in its database, it directly transfers the chat to a human agent without a delay. Here, you can configure the database with different types of good, bad, and abusive words. It is a sub-field of Machine Learning (ML) and Natural Language Processing (NLP) that lets the chatbot understand the customer’s sentiments and thoughts from the voice and textual data and react based on that. It helps the bot to understand the emotions of the user and provides an accurate response leading to higher customer satisfaction. Sentiment Analysis is a great feature of REVE Chatbot. Without making aware the user of it, the bot directly transfers that chat session to a real agent and he can start handling the customer from there without creating any kind of chaos. Suppose, when the bot cannot make out what the customer is asking, it does not break the conversation there. But REVE Chatbot also has solutions for it. REVE Chatbot can be configured with that information and whenever a customer asks any question from those set of FAQs, the bot is able to respond to those queries instantly.īeing a machine, every chatbot has some limitations. All you need to do is make a list of those queries and develop FAQs. Many times, customers ask different types of general questions. So, here let’s discuss some of the unique features of REVE Chatbot. Customers can talk to the chatbot and it is capable of providing instant and accurate replies to their queries. REVE Chatbot can become your savior and work when your support team members go offline. You may not have enough manpower to provide 24/7 customer support. REVE Chatbot, an excellent invention of REVE Chat is an AI-powered customer service platform that helps your company to automate the whole customer support operations. REVE Chat’s several unique features allow your support team to monitor website visitors in real time and then reach out to them proactively to offer instant assistance. So, without wasting more time, let’s look at the top 5 chatbots popular in Singapore.īeing an omnichannel customer service platform, REVE Chat helps companies to offer excellent online customer service through live chat, voice, video chat, and chatbots. The 5 Best Chatbots to Consider in Singapore They use chatbots not only to offer excellent customer service but also these can be used in other departments too like payment, marketing, and HR. This chatbot is smart enough to reply to different kinds of personalized questions asked by customers. Singapore’s government has already teamed up with Microsoft and created a high-end chatbot solution. With artificial intelligence, being an important leader in digital modernization, more and more organizations have started using chatbots to provide the best customer service. How Singapore is Getting Accustomed to Chatbotsīeing one of the best tech-advanced countries, in Singapore, companies are gradually inclining towards the usage of chatbots. Here, I shall discuss the 5 best chatbot solution provider companies in Singapore helping many businesses to improve the overall quality of customer support and provide a better customer experience. The Singaporean government is one such earliest adopters of the latest AI-powered chatbots. Singapore can be called a flourishing AI center and people here are much more inclined to use new technologies. It can definitely replace humans by doing much of their work in the near future. Different chatbots have different capabilities to perform like you can use a chatbot for your online business to provide instant customer support, in human resources to manage different operations, in the hotel industry, and in other contexts. It is a conversational robot developed and programmed to understand customer queries and provide appropriate responses. But before discussing anything else, let me show you some important statistics.Īs per eMrketer, by 2024, the whole chatbot industry is expected to grow by 9.4 billion USD from 2.6 billion USD in 2019 at a CAGR ( Compound Annual Growth ) of 29.7%.īy now, most of us know what a chatbot is. As the title suggests today we will discuss the top 5 chatbot solution providers that are getting popular in Singapore.
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